Shipping
How long does it take to receive my order?
For orders shipped to mainland Australia, the total delivery time is between 6 to 10 business days (Mo - Fr). This includes 1-3 business days (Mo - Fr) for processing and 5-7 business days (Mo - Fr) for shipping.
Read our full Shipping Policy here
Do you offer free shipping?
Yes, we offer free shipping on all orders to the mainland Australia. For international orders, shipping charges may apply.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our tracking page.
Payment
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options as displayed during checkout.
Read our full Payment Policy here
When will my payment be processed?
Your payment will be processed immediately upon placing your order. You will receive a confirmation email with the details of your purchase.
Are there any additional fees for international orders?
Yes, for international orders, customs duties and import taxes may apply. These costs are the responsibility of the customer and must be paid at the time of delivery.
Returns
What is your return policy?
You can initiate a return within 30 days of the delivery date. The product must be unused and in its original packaging. Return shipping costs are the responsibility of the customer unless the product is defective.
Read our full Return Policy here
How do I return a defective item?
If your item is defective, please contact our customer service at contact@mariloca.com. We will provide a prepaid return label and reimburse the return shipping costs.
When will I receive my refund?
Refunds are processed within 5 business days (Mo - Fr) after we receive and inspect the returned product. The refunded amount will be returned to the original payment method used.